If your pet is having an emergency, call your primary care veterinarian or Hope at 301-637-3228.

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Crisis can strike at any time – that’s why Hope is always there. We offer immediate treatment in life-threatening situations 24/7/365. Your pet receives the best care possible, while our staff explains the situation clearly and calmly to let you make the best decisions for your pet and your family.


Care for your pet begins as soon as you walk through the door of The Hope Center. When you arrive, our front desk staff will take the first step in treatment by beginning the triage process. They will listen closely to the symptoms you describe and note the appearance of the pet. If there is any question about the stability of your pet, a technician will be called to make a closer examination and bring your pet to the emergency room for immediate treatment with your permission.

If your pet is stable, your information will be taken at the front desk and then you and your pet will be escorted to a private exam room. A technician will be called to take vital signs, including pulse, breathing rate, and temperature and take an overall assessment of your pet’s condition.

Exam and Discussion

Whether in an exam room or if your pet has been triaged to the emergency room, a doctor will do a complete physical exam of your pet.

After the exam, the doctor will discuss your pet’s health status. If your pet was brought immediately into the ER, they will explain how your pet is responding to initial treatment. The doctor will then go over their findings and explain their initial diagnosis. Any questions you have will be fully explored and answered.

Treatment Plan

After discussing the assessment with you, the veterinarian will detail what treatment options they recommend. Each treatment plan will be customized for each individual pet and based on the wishes of the owner. After deciding the plan with the doctor, the front desk staff will go over a detailed estimate of all costs and financial obligations associated with the plan.

Continued Care

If your pet requires a stay at our hospital, you will be able to return home knowing that you can contact The Hope Center at any time for a progress report on the condition of your pet. Our staff will also be in touch with you as soon as there are any important changes in the status or plan for your pet. In addition, our automated online patient records system will email you copies of your pet’s medical records every morning and evening your pet is in the hospital. Your primary care veterinarian will also be kept up to date with your pet’s progress.

After Care

As soon as your pet is ready to go home, a doctor or technician will notify you. At discharge, a doctor will explain the care that your pet has received and then a technician will go over particulars, including medications to be given at home, symptoms to watch for, rechecks and other recommendations. In addition to a paper copy of all medical records and discharge instructions, an electronic copy will be emailed to you. Your primary care veterinarian will also be notified of your pet’s discharge from the hospital along with a copy of records.

If you have any questions after you return home, you are encouraged to call and ask. Our staff will be happy to answer any concerns you may have.

Emergency Room Veterinarians

  • Karena Joung, VMD, Chief-of-Staff

    After graduating pre-med from The Johns Hopkins University, Dr. Joung knew her passion for medicine combined with a deep affection for animals would suit a veterinary career. She received her veterinary doctorate from the University of Pennsylvania in 2003. Her interest in Emergency Medicine was cultivated during her internship at Michigan State University where she received recognition as Intern of the Year.

    After spending 10 happy years at Hope Advanced Veterinary Center in Vienna, Virginia, she is excited to serve in Rockville as Chief of Staff. A native of the DC area, and graduate of Quince Orchard High School, Dr. Joung spends spare time with her husband (a Redskins fanatic), their 2 dogs, and 2 cats.

  • Veronica Jarvinen, DVM

    Dr. Veronica Jarvinen is from Fairfax, VA. She graduated from Virginia-Maryland Regional College of Veterinary Medicine in 2013. Her undergraduate degree in Biology was from Wake Forest University in 2007. Veronica completed a rotating small animal internship at Angell Animal Medical Center and has a passion for Emergency medicine. She has two hound mixes who provide much joy and a good reason to spend as much time outdoors as possible. She loves to travel and tries to go somewhere new every year.

  • Erica Zaritsky, DVM

    Dr. Zaritsky was born and raised in Montgomery County and is thrilled to return to the area for good. She earned her veterinary degree from Ross University School of Veterinary Medicine and completed her clinical year at Kansas State School of Veterinary Medicine. After graduating veterinary school in 2014, Dr. Zaritsky went on to complete a small animal rotating internship at a veterinary referral center in Virginia.

    Her professional and medical interests include anesthesia, feline urethral obstructions, emergency laceration repairs, shelter medicine, and critical care management. She strives to provide the best veterinary care possible, while treating her patients as if they were her own pets.

    Dr. Zaritsky loves living in Washington, D.C. with her high-school sweetheart husband, their beloved dog (Calvin), and two cats (Hobbes & Pickles). During her downtime, her interests include: traveling, working out, gardening, entertaining friends, cooking, going to restaurants, horseback riding, watching movies, and spending time with family and friends.

  • Kendall Bourke, DVM

    Dr. Kendall Bourke received her undergraduate degree from Boston College in Biochemistry before pursing her DVM from the Virginia Maryland Regional College of Veterinary Medicine. After graduation Dr. Bourke took a relief position as an emergency clinician in southwest VA where she solidified her passion for the emergency and critical care. Dr. Bourke then moved to Hawaii where she continued to gain experience and expand her skills over then next few years, while exploring the islands before returning to MD to work in an emergency and referral hospital to further her professional interests in small animal critical care and surgery.

    A MD native she grew up in Montgomery County and graduated from Churchill High School. She is excited to be back in the area. When not working she can be found at the gym, traveling or taking lessons in relaxation from her black lab, Jackson.

  • Craig Randolph, DVM
  • Liza Nusinovich, DVM
Hospital Location: 1 Taft Ct
Rockville, MD 20850
Contact Numbers: Tel (301) 637-3228
Fax (301) 795-0145

For non-medical questions or comments: Email Us